Some Tesla owners worldwide are unable to unlock their cars or communicate with it using the app due to problems with the company’s servers.
Starting around 4 PM EST, Tesla owners have taken to social media reporting that the Tesla app is returning a “500 server error” when attempting to communicate with the car.
This outage prevents owners from using the app to get into the car or not correctly reporting the car’s location.
Owners have reported the issue to Elon Musk on Twitter, who has stated that he is looking into the matter.
— Elon Musk (@elonmusk) November 19, 2021
Owners on the Teslamotorsclub forum are also experiencing issues, stating that they cannot access their car or unlock it through the app.
“Same here in TN. 500 Server Error. Car still shows at work, but I’m home,” posted a Teslamotorsclub member.
This outage appears to be worldwide, with users in the USA, South Korea, Australia, and Europe reporting similar issues.
While some Tesla models can be unlocked using the phone over Bluetooth, via key card, or via key fobs, other models do not have the “Phone Key” feature and can only be opened via the app.
“Not for model s or x – they don’t have the phone key feature .. should have saved 60k and bought the model s,” stated another owner on the Teslamotorsclub forum.
There are also reports of owners who have damaged fobs and couldn’t get another working one, thus having to resort to using the app as the only option for unlocking their car.
“My fob key was damaged. I tried to order another one on Tesla website but they don’t have any. I don’t have an option but to use my phone. And I have a 2020 performance Tesla model s .. 120k car and the 60k model 3 has the feature for key fob,” reads another post on the Teslamotorsclub forum.
“I have a key fob, but it stopped working this morning forcing me to rely on the app to get through the day. Perfect storm,” another post explained.
BleepingComputer has contacted Tesla about the outage but has not heard back.
This is a developing story.